Cancellation and refund conditions

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION & RETURN CONDITIONS

GENERAL:

1.If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2.Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG:27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

3.The shipping charges, which are the product shipping costs, will be paid by the buyers.

4.Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 14 days. If the product is not delivered within this period,  Buyers may terminate the contract.

5.The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

6.In case it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID:

7.If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8.After the product is delivered, if it is determined that the credit card to which the buyer pays is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer may purchase the product subject to the contract. It must be returned to the SELLER within 3 days at the SELLER's expense for shipping.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNNECESSARY REASONS: 

9.If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CONTROL THE PRODUCT: 

10.The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery.If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11.BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.

12.CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY: NUTRIPHARMA HEALTH PRODUCTS INC.

ADDRESS: Mehmet Akif Mah, Emir Sok, No:42/D Umraniye Istanbul

EMAIL: info@nutripharma.com.tr

TEL: 0216 548 14 42

DURATION OF THE RIGHT OF WITHDRAWAL:

13.If the buyer buys a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.

14.The costs arising from the use of the right of withdrawal belong to the SELLER.

15.In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract. is essential.

USE OF THE RIGHT OF WITHDRAWAL:

16.3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

17.Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.

RETURN TERMS:

18.The SELLER must return to the BUYER regarding the return request within 10 days at the latest, if the product is not among the products for which the right of withdrawal will not be used upon receipt of the withdrawal notification.

19.If there is a decrease in the value of the goods due to a reason caused by the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of his fault.

20.In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL: 

21.Return of Special products for personal use and food products that are prepared in line with the request of the BUYER or clearly personal needs and are not suitable for return It is not made during the Right of Withdrawal. Underwear bottoms, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or are likely to expire, if the package is opened by the BUYER after delivery to the BUYER. Products that are not suitable to be returned in terms of health and hygiene, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Services performed instantly in the electronic environment or instantly delivered to the consumer Intangible goods, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package has been opened by the BUYER, it is not possible to return it in accordance with the Regulation. to the services that have started to be performed The use of the adult right of withdrawal is also not possible in accordance with the Regulation.

22.Cosmetic and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) .) must be unopened, untested, intact and unused in order to be returned.

STATE OF DEFERRED AND LEGAL CONSEQUENCES

23.The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank, in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

REFUND

24.The products purchased by Bank Transfer or EFT (Electronic Funds Transfer) and Payment at the Door are made to the BUYER by bank transfer or EFT. Products purchased by paying with a credit card on the website (www.slimpackturkiye.com) are made by making a refund to the credit card.